DARREN E. KING                            MBA, MS, PMP, CSSGB

 

1508 Wilson Ave • Wheaton, Illinois • H (630) 780 – 6542 • M (715) 891 – 2836

Email:                                          DarrenEKing28@hotmail.com

Vizualize.Me:                            http://vizualize.me/Darren_King?r=Darren_King

LinkedIn:                            http://www.linkedin.com/pub/darren-king-mba-ms-mis/0/b61/884

 

 

EXECUTIVE SUMMARY 

 

A visionary and forward-thinking Top Information Technology Executive, with extensive experience in information technology strategy, enterprise architecture, business process management, capability maturity modeling, project management, program management, profit and loss oversight, budget administration and business cases, business operations, lifecycle management, resource staffing and planning, outsourcing and vendor management, product development, and technology roadmaps.  Utilizes vast technical knowledge with cultivated business expertise to develop and implement viable technology solutions that meet corporate visions and leverage competitive advantages to maximize return on investment.  A dynamic communicator, coach, and mentor, who leads diverse onshore and offshore teams toward common objectives.  Possesses a solid track record of growing revenues and portfolios efficiently, laying the foundation for continued success.  Drives teams to contribute to industry best practices.

 

CORE COMPETENCIES

 

• More than 10 years of hands-on experience in Enterprise Architecture (EA), Application Architecture, Change Management, Business Architecture, Business Process Management (BPM), Process Improvement, and Continuous Improvement (CI).
• More than 10 years of hands-on experience in Project Management (PM) and Program Management (PgM), incorporating Capability Maturity Model (CMMi), Lean Six Sigma, Total Quality Management (TQM), Information Technology Governance (ITG), ISO, and Quality Circles.
• Extensive experience architecting and selling Software as a Service (SaaS), Service Oriented Architecture (SOA), Infrastructure as a Service (IaaS), Cloud Computing, Master Data Management (MDM), Data Governance (DG), Big Data & Advanced Analytics, Decision Engines, Marketing Ecosystem, Enterprise Data Management Platform (EDMP), Decision Support Systems (DSS), Expert Systems (ES), Artificial Intelligence (AI), and Governance solutions which leverage Total Economic Impact (TEI), Return on Investment (ROI), Payback Period (PBP), and Internal Rate of Return (IRR).
• Expert IT strategist with a unique ability to solve complex business problems through thought leadership, teamwork, effective communication, efficient processes, mentoring, Profit and Loss (P&L) discipline, Business Process Outsourcing (BPO), resource prioritization, and relationship building.
• Excellence in identifying and leveraging competitive advantages for maximum value-add and return on investment for Business to Business (B2B) and Business to Consumer (B2C) clients thereby driving robust business development that greatly exceeds quotas.
• Adept at formulating mutually beneficial Request for Proposals (RFPs), contracts, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Master Service Agreements (MSAs).
• Proven track record of attaining excellent client service, account growth, retention, bottom-line revenue, and profitability metrics by leveraging compelling business cases to executive leadership.
• Compelling Big Data architectural solutions using Hadoop’s HDFS, HBase or Hive, MapReduce, and Sqoop to resolve velocity, variety, and volume issues inherent in petabyte Big Data implementations.
• Dynamic self-starter, superior executive communicator, empathetic mentor, resourceful team member, process expert, and organizational advocate.
• Active and contributing member of the The Open Group Architectural Framework (TOGAF), Lean Six Sigma, Information Technology Service Management (ITIL), International Standards Organization (ISO)/IEC, International Quality Federation (IQF), and Project Management Institute (PMI) communities.
• Expert knowledge with Statistical Process Controls (SPC), GPSS, SAS, Minitab, DMAIC, DFSS.

DARREN E. KING              MBA, MS, PMP, CSSGB

H (630) 780 – 6542 • M (715) 891 – 2836 • DarrenEKing28@hotmail.com

 

WORK EXPERIENCE

 

ACXIOM, Downers Grove, Illinois                                                                                    2012 – 2013

Senior Manager, IT Strategy and Enterprise Architecture

Platform – NTier, Oracle, J2EE, SaaS, SOA, Linux, Hadoop, MapReduce, HBase                                                                      

About Acxiom:  Acxiom is an enterprise data, analytics, and software as a service company that uniquely fuses trust, experience and scale to fuel data-driven results. For over 40 years, Acxiom has been an innovator in harnessing every important source and use of data to strengthen connections between people, businesses and their partners. Utilizing a channel and media neutral approach, we leverage cutting-edge, data-oriented products and services to maximize customer value. Every week, Acxiom powers more than a trillion transactions that enable better living for people and better results for our 7,000+ global clients.

 

Role:  Directed team of five senior-level principal enterprise architecture direct reports, information technology strategy, request-for-proposal (RFP) work, master service agreements (MSA), client deal-making, and relationship-building.  Achieved multimillion-dollar sales successes in customer master data management (CMDM), data governance, marketing ecosystems, digital marketing and analytics, business process management (BPM), and enterprise data management platform areas (eDMP).  Conducted client assessments and provided recommended roadmaps, return on investment (ROI), total economic impact (TEI), capability maturity modeling (CMM), and compelling business cases.

 

• Achieved individual contract sale successes of more than $10,000,000.
• Total yearly sales revenue generation in first year was more than $20,000,000.
• Achieved profit margins of 76% across first-year revenue generation.
• Achieved annual bonus payouts for team of 120% of targets.
• Played instrumental role in implementation of big data and analytics within firm’s enterprise data management platform (eDMP) solution.

 

 

THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS, Chicago, Illinois               2011 – 2012

Interim Chief Information Officer

Platform – NTier, SQL Server 2008, .NET, SOA, HTML, Windows, SharePoint 2010

 

About University Of Chicago Booth School Of Business:  Since 1898, the University Of Chicago Booth School Of Business has produced ideas and leaders that shape the world of business. Our rigorous, discipline-based approach to business education transforms our students into confident, effective, respected business leaders prepared to face the toughest challenges.

 

Role:  Directed team of 32 direct reports responsible for maintaining and upgrading Booth School of Business technology processes and systems.  Transformed under-performing unit into a high-performing, customer-focused, efficient unit focused on quality.  Worked effectively with other university departments to increase integrations and efficiencies of systems.

 

• Doubled staff size over tenure while reducing overall costs by 12%.
• Improved client goodwill and satisfaction by 80%.

 

 

 

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DARREN E. KING              MBA, MS, PMP, CSSGB

H (630) 780 – 6542 • M (715) 891 – 2836 • DarrenEKing28@hotmail.com

 

JP MORGAN CHASE, Chicago, Illinois                                                                                      2008 – 2011             

Vice President, Information Technology Project Management Office (PMO)

Platform – NTier, SQL Server 2005, .NET, SOA, HTML, SharePoint, Project Server

 

About JPMorgan Chase:  JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity.

 

Role:  Chaired steering committees, senior working committees, and senior executive stakeholders’ meetings for program.  Drove business strategic planning sessions to map out fiscal year schedules and product roadmaps.  Delivered C-level executive status reports, business cases, road maps, resource models, and financial models.  Managed entire SDLC project life cycle, from concept to closure with .NET, C#, Windows 2000, and SQL Server as application platform.  Led day-to-day operations of the information technology program within commercial card, overseeing budgeting, forecasting, strategic planning, sourcing, staffing, project and program management deliverables, enterprise architecture, and product delivery.

 

• Created robust, heavy-volume Web portal, servicing 9,000,000 corporate credit card clients and bringing in $16,000,000,000 in revenue annually. 
• Achieved 100% on-time and within-budget delivery for multiphase projects exceeding $5,000,000 each and annual program budget of $60,000,000. 
• Responsible for 100 indirect reports in multiple locations, including Chicago and Elgin, Illinois; Salt Lake City, Utah; Wilmington, Delaware; and Mumbai, India. 
• Managed information technology governance, leveraging Mercury ITG.  Oversaw process and continuous improvement initiatives within the program. 

 

 

TRAVELCLICK, Schaumburg, Illinois                                           2006 – 2008

Executive - Enterprise Architecture

Platform – NTier, Oracle, J2EE, Solaris, MQSeries, GoldenGate, DataStage, ColdFusion, SOA

 

About TravelClick:  TravelClick provides expert solutions so that hotels can optimize performance, grow revenue and create a stronger brand. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business. With local experts around the globe, we work with more than 30,000 hotel clients in over 140 countries. We work with our clients to help them make better business decisions, generate greater demand from the right mix of distribution channels, convert more shoppers to high-value guests, and increase hotel revenue.

 

Role:  Managed day-to-day operations of largest programs within firm, including budgeting, forecasting, staffing, sourcing, and product delivery.  Led 59 direct reports across locations, including Schaumburg, Illinois; Roanoke, Virginia; and Chennai, India. Condensed schedules and accelerated time-to-market.  Oversaw continuous process improvement.  Maintained entire SDLC project life cycle from concept to closure, using J2EE, Oracle, Solaris, MQSeries, GoldenGate, ColdFusion, and DataStage as application platform to provide robust reservation system portal serving 350,000 users. 

 

• Achieved 100% on-time and within-budget delivery for multiphase, multimillion-dollar projects and annual program budget of $11,000,000. 
• Directed all enterprise architecture decisions and deliverables for Blackstone client. 

 

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DARREN E. KING              MBA, MS, PMP, CSSGB

H (630) 780 – 6542 • M (715) 891 – 2836 • DarrenEKing28@hotmail.com

 

ACCENTURE, Chicago, Illinois                                                                                                   2002 – 2006

Manager - Enterprise Architecture

Platform – NTier, SQL Server 2000, .NET, SOA, HTML, Windows, SharePoint, Java, Project Server

 

About Accenture:  Accenture is a global management consulting, technology services and outsourcing company, with 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

 

Role:  Responsible for a global team of 81 indirect reports in Ireland (Dublin), Philippines (Manila), Spain, and Australia (Melbourne) as part of ATIS hosting and service management PMO with a .NET, Windows 2000, HP MOM, and SQL Server platform.  Architected numerous service-oriented architecture (SOA) solutions.  Architected and developed several .NET projects, integrating Crystal Reports into firm SharePoint portal.  Developed and delivered four-day training on team lead responsibilities.  Managed transition team to move entire technical equities help desk from Manhattan to Houston for JPMorgan Chase client. 

 

• Developed and delivered C/C++/Java training materials over eight-week period to 52 technical trainees while implementing continuous improvement program to achieve quality control metrics, securing cost savings of 29%. 
• Coached 40 colleagues in formal program, spurring performance growth and satisfaction gains of 89%. 
• Managed teams of 45 responsible for national rewards and recognition and organization-wide social committee to improve employee retention metrics by 69%. 
• Developed and delivered five-day training materials on PMP-based project management and leadership to colleagues, achieving productivity and quality gains of 75%. 
• Developed and delivered training on enterprise architecture to colleagues to gain higher consultant marketability of 8%. 

 

Executive Lead for BANK OF AMERICA Account (Concurrent)                                                        2002 – 2006

 

Worked on project for external client, Bank of America, managing life cycle from concept to closure with Java EE, Oracle, and Solaris for major Website refactor.  Leveraged onshore and offshore delivery model, consisting of 21 resources in Chicago, Illinois, and Mumbai, India, throughout six-month project valued at $1,000,000.  Oversaw account revenue of $250,000,000. 

 

• Delivered many request-for-proposal (RFP) successes with client, bringing in over 200 resources and well over $25,000,000 in new revenue while building powerful client relationships. 
• Streamlined all PMO processes for more effective team as well as substantial quality and performance gains. 
• Implemented Mercury information technology governance (ITG) for account, resulting in increased profit margins of 37%. 
• Managed accounts for 400 resources and 100 global Web portal projects.

 

 

 

 

                                         

                                         

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DARREN E. KING              MBA, MS, PMP, CSSGB

H (630) 780 – 6542 • M (715) 891 – 2836 • DarrenEKing28@hotmail.com

 

ADDITIONAL EXPERIENCE

 

MOTOROLA, Schaumburg, Illinois                                                                                                                 1999 – 2002 

Engineer, Wireless Architecture

Platform – NTier, Oracle 9i, ClearCase, J2EE, Solaris, JDMK, WML, VoiceXML, J2ME, SOA

 

About Motorola:  Motorola Mobility, owned by Google, fuses innovative technology with human insights to create experiences that simplify, connect and enrich people's lives. Our portfolio includes converged mobile devices such as Smartphone’s and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices.  Motorola Solutions, Inc. (www.motorolasolutions.com), provides mission-critical communications products and services to enterprises and governments around the world. Our innovations, products, and services play essential roles in people's lives.  Motorola Solutions helps people be their best in the moments that matter.

 

Role:  Responsible for 52 indirect reports in all phases of SDLC, from concept to closure, delivering next-generation wireless Web portal. Increased efficiency by 35% in resource acquisition, scheduling and planning, estimating, monitoring, budgeting, and C-level reporting.  Delivered demonstrations to prospective customers at developers’ conference in San Diego, generating enthusiasm and interest, and increasing sales in wireless line of products.  Trained 30 potential customers in use of mobile applications development kit, increasing customer awareness, effectiveness, and efficiency. 

 

 

INDEPENDENT CONSULTING, DeKalb, Illinois                                                                                     1992 – 1999

Senior Enterprise Architect

Platform – NTier, AIX, DB2, CICS, AS400, MQSeries, Perl, Cisco, HTML, CGI, SOA, MS Project

 

Role:  Architected decision support (DSS) and expert system (ES) applications, increasing managerial efficiency by 37%.  Oversaw 28 direct reports working on complex network topology, including Cisco 2500 routers, MQSeries, CICS, DB2, AIX, Website and architecture, and LAN and WAN environment, increasing response times by 33%.  Taught MBA courses and served as graduate research assistant in business department at Northern Illinois University. 

 

 

EDUCATION

 

NORTHERN ILLINOIS UNIVERSITY, DeKalb, Illinois

Masters of Business Administration (MBA)

Masters of Science – Management Information Systems (MS-MIS)

 

UNIVERSITY OF MISSISSIPPI, Oxford, Mississippi

Bachelors of Business Administration – Finance (BBA)

Minors – Mathematics, Spanish

 

 

PROFESSIONAL CERTIFICATIONS

 

PMP/PMBOK v5, ITIL v3 Foundations Syllabus 2011 Certificate (EXIN), ISO 20000 (IEC), Lean Six Sigma Green Belt - CSSGB (IQF), Java Programming 1-2, Java Workshop, Java Server Pages (JSP), Java Data Management Kit (JDMK), HTML, ClearCase, Perl, Networking, Windows Server, SQL, UNIX, MS Project 2010.                                                        Page 5 of 5